playme8 Terms & Conditions

1 Eligibility and Account Registration

To register and use playme8, you must meet all of the following conditions:

• You are at least 21 years of age at the time of registration.
• You are a resident of the Philippines accessing the platform for personal entertainment purposes.
• You are registering a single account in your own name. One account per person, per household, and per device is the limit.
• You have not previously had an account closed or suspended by playme8 for a terms violation.
• The information you provide during registration is accurate, current, and complete.

playme8 reserves the right to request identity verification (KYC) documents at any stage. Accounts that fail to complete KYC when requested may have deposits, withdrawals, and gameplay restricted until verification is completed. Providing false identity information is a material breach of these Terms and will result in account closure and forfeiture of any remaining balance.

2 Account Security and Responsibility

You are solely responsible for maintaining the confidentiality of your playme8 username and password. All activity conducted through your account — whether or not authorised by you personally — is your responsibility.

• Do not share your password with any other person for any reason.
• Log out of your account when using a shared or public device.
• Contact support immediately at [email protected] if you suspect unauthorised access to your account.
• OTP verification is available for login and withdrawal events as an added layer of protection. Ensure your registered mobile number is current and accessible.

playme8 uses SSL encryption across all data transmitted between your device and our servers. We will never ask for your password by email or chat. If you receive a request of this kind, treat it as fraudulent and report it immediately.

3 Deposits

All deposits at playme8 are processed in Philippine Peso (PHP). Accepted payment methods include Philippine online banking, mobile banking, and local e-wallets. playme8 does not accept credit cards, debit cards issued outside the Philippines, or cryptocurrency of any kind as a payment method for gaming deposits.

• Deposits must come from an account or e-wallet in your own name. Third-party deposits are not permitted.
• Minimum and maximum deposit amounts are displayed on the Deposit page at the time of transaction.
• playme8 does not charge a fee for deposits, but your bank or e-wallet provider may apply their own charges.
• Deposits made in error cannot be reversed once they have been credited to your gaming wallet. Contact support promptly if you believe an error has occurred.

4 Withdrawals

Withdrawals are available to verified accounts in good standing. All withdrawals are paid in Philippine Peso to a bank account or e-wallet registered in your name — the same name on your playme8 account.

• KYC verification must be completed before any withdrawal is processed. This is a one-time requirement.
• Withdrawal requests are subject to processing times displayed on the Withdrawal page.
• Any active bonus wagering requirements must be fulfilled before the associated bonus balance becomes withdrawable.
• playme8 reserves the right to request additional verification documents for withdrawals above certain amounts as part of AML compliance procedures.
• Withdrawals to accounts not matching your registered identity will not be processed.

5 Bonuses and Promotions

Promotions offered by playme8 are subject to individual terms that are published alongside each offer in the Promotions section of your account dashboard. The following general rules apply to all bonuses unless otherwise stated in the specific offer terms:

• Bonus funds cannot be withdrawn until all applicable wagering requirements have been completed.
• Bonuses are non-transferable and have no cash value until wagering conditions are met.
• Each promotion may specify eligible games, minimum deposit amounts, and an expiry period. These are binding.
• Attempting to claim bonuses through multiple accounts or by exploiting promotion terms constitutes bonus abuse and will result in account closure and forfeiture of all balances.
• playme8 reserves the right to modify or withdraw any promotion at any time without prior notice.

6 Gameplay and Wagering

playme8 offers online slots, eBingo, sports betting, and live casino games to eligible registered players. All bets are placed and settled in PHP. The following conditions apply to all gameplay:

• All game outcomes are determined by certified random number generation or live event results. playme8 does not influence outcomes.
• Bets placed and confirmed are final. Technical errors that occur before bet confirmation may be voided at playme8's discretion.
• For sports betting, settled markets follow published rules for the relevant sport and event. Disputes are subject to review and playme8's decision is final.
• Winnings are credited to your account balance following settlement of the relevant game or event.

7 Responsible Gaming

playme8 is committed to providing a responsible gaming environment for all Filipino players. The following tools and policies are in place:

• Deposit limits: You may set daily, weekly, or monthly deposit caps from your account settings.
• Self-exclusion: You may voluntarily exclude yourself from the platform for a chosen period. Self-exclusion is processed promptly upon request.
• The platform is strictly 21+ only. Age is verified as part of the KYC process.
• playme8 may apply account restrictions if a player's behaviour suggests problem gambling, in line with our duty of care obligations.

For more information on tools and resources, visit our Responsible Gaming page.

8 Prohibited Activities

The following activities are strictly prohibited on the playme8 platform. Violation of any of these will result in immediate account suspension and potential forfeiture of funds:

• Registering more than one account, whether under your own name or a different identity.
• Using automated tools, bots, scripts, or software to place bets or interact with the platform.
• Exploiting bugs, errors, or loopholes in games or the platform for financial gain.
• Collusion with other players for the purpose of manipulating game outcomes.
• Using the platform for money laundering or any illegal financial activity.
• Providing false, misleading, or fraudulent identity or payment information.

9 Changes to These Terms

playme8 may update these Terms and Conditions from time to time. When material changes are made, notice will be provided through the platform — via an in-app alert or a message on the website. The effective date at the top of this page reflects the most recent revision.

Your continued use of the playme8 platform after any update to these Terms constitutes acceptance of the revised Terms. If you do not agree with any changes, you should stop using the platform and contact support to discuss your account.

10 Contact and Disputes

If you have questions about these Terms, or if you wish to raise a dispute regarding a transaction, game outcome, or account matter, contact the playme8 support team at [email protected]. Include your registered email address, account username, and a clear description of your query.

playme8 will endeavour to respond to all support enquiries within a reasonable period. For common questions, visit our FAQ page which covers the most frequently raised topics.